Essa Eagles Minor Hockey Association
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 Essa Minor Hockey Association
Section #6: COMPLAINTS
6.1: Complaints and Sanctions
  1. Complaints or questions regarding the operation of the Association must be submitted, in writing, to the President or Secretary. 
  2. Written complaints and questions received shall be included in the agenda of the next meeting of the Executive.
  3. Complaints/questions should be submitted at least one week prior to the Executive Meeting to allow sufficient time for a full investigation before the meeting.
  4. Upon receipt of a complaint, the President may appoint a Fact Finding Committee to investigate the complaint and present recommendations to the Executive.  For issues of a serious nature, the President may call a Special Meeting of the Executive to ensure prompt resolution.
  5. Discussions of complaints of a sensitive or personal nature at an Executive Meeting will not be open to the general membership and shall be kept confidential.
  6. All complaints shall receive a written reply.
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Box 2115, Angus, Ontario, Canada, L0M 1B0
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